Warranty Information
Intrasonic Technology warrants its products to be free of manufacturing defects for two years from the date of closing or actual installation with the exception of Speakers which carry a 10 year limited warranty. This warranty only applies to products purchased from authorized dealers and distributors. If proof of installation cannot be supplied, the manufacturing date code may be substituted.
This warranty extends to the original user or subsequent owner of the product during the warranty term. Intrasonic Technology will replace or repair the product at its option at no charge with a rebuilt or new product. All products with manufacturing defects must be returned to Intrasonic Technology. *Full warranty description included in product manual.
If an Intrasonic Technology product is determined to have a defect, please call our toll free number (877-435-0670) before any attempt to dismantle or repair the product.
Any attempt to dismantle or repair the product will void the warranty. An RMA (Return Material Authorization) will be required prior to returning a product to Intrasonic Technology.
To obtain and RMA number, call our toll free number (877-435-0670) and speak with a customer service representative. All products returned without an RMA number will be refused.
If an item is beyond its two-year coverage, the customer support still has the option to send in the product for ‘out-of-warranty’ repairs. There is a $25 diagnostic fee – and an $80 fee that’d be charged if we’re able to make the repair. If repairable, it’d just be $80 total – not in addition to the diagnostic fee.
An ‘out-of-warranty’ repair will then hold a new 6 month warranty. The limited warranty is in lieu of any other warranty, expressed or implied and any other obligations or liability on the seller’s part. The limited warranty does not cover service calls, damage caused by improper installation, acts of God, or violation of building or electrical codes.
To take full advantage of the Warranty, register your new products here:
Product Registration ▸
Privacy Policy
Intrasonic Technology built the IST-VIEW app as a Free app. This SERVICE is provided by Intrasonic Technology at no cost and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at IST-VIEW unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to _ photos, media, and files – make and manage phone calls, – take pictures and record video, – access your device’s location, – and record audio. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Product Literature Downloads:
Product Literature Downloads ▸
Trouble Shooting Videos
To assist you anytime you have product specific questions we have provided easy to use Trouble Shooting Videos and Product Demonstrations. Please turn up your volume as most videos have audio instructions.
